Faq

Traditionally, virtual assistants were self-employed individuals who specialised in doing specific tasks. However, as the virtual assistant industry grew, you now have virtual assistant companies that provide you with virtual assistants for a range of services like:

– Order Management
– Research and Presentation creation
– Bookkeeping
– Artwork services
– Website and app development
– SEO and Digital Marketing
– Customer support
– Administrative tasks
– Social media marketing
– Data entry and management

When you on board with And We Support, you get a trained and experienced individual to work upon your tasks from day one. On the first day a Virtual Assistant will be assigned to you who will be start working on all the assigned task and you do not have to worry about any training of softwares, communication jargons or industry technicalities. This individual is already trained in your industry and experienced.

With And We Support, you will get not only single person but an entire team of professionals who will work, manage and audit all of your work.
The ‘virtual assistant’ will be dedicatedly working on your account and performing all of the assigned duties.
The ‘Customer Success Manager’ is responsible for auditing daily work and making sure that the work gets done seamlessly. All the completed work by the virtual assistant will be first checked by CSM to ensure zero errors.
The ‘Team Leader’ will ensure that all the tasks happening have defined and detailed SOPs and checklists and he will be your regular contact to discuss regular progress and reporting.

Every virtual assistant of And We Support goes through 3 month training process.
First month is the classroom training where the virtual assistant learns about the industry, technicalities, jargons and functioning. Here they also get mastery over all the tools and softwares used in the industry.
Second month is ‘Buddy Up’ trainnig program because we know that just the theory is not enough, you need to see the action. During this period, The ‘Virtual Assistant’ learns the practical work sitting near the person actually working and observes how actual work is done.
This month is gaining the practical knowledge, under the supervision of trainer and the already working experiences VA, the apprentice start working on practical projects to gain experience on real life projects.

You can use multiple assistants depending upon your requirements and different nature of your work / projects.
All of these assistants will be monitored and managed by your CSM and TL so you will not have to worry about managing these different VAs.
You will get detailed reports of this work and all of them will be regularly audited and all of their work will be checked on regular basis.