Terms and Conditions
General Terms of Work, Responsibilities of the Client and Liabilities
Terms and Conditions of And We Support
These Terms and Conditions apply to the services provided by AndWeSupport, including virtual assistance, order management, bookkeeping, research, presentation, data entry, administrative, and other business support services.
By engaging AndWeSupport, the client agrees to these Terms together with any applicable service agreement, proposal, pricing plan, or written agreement.
Services and Scope
The services provided, responsibilities, working hours, deliverables, and fees will be based on the client’s selected service plan or written agreement.
Work outside the agreed scope may require additional approval, fees, or a revised agreement.
Client Responsibilities
The client must provide accurate information, instructions, documents, access, and other materials required to perform the agreed services.
The client is responsible for ensuring that it has the necessary rights and permissions for any content, data, software, or materials provided to AndWeSupport.
Accounts and Access
Where access to third-party platforms is required, the client authorizes AndWeSupport to use that access only for the agreed business purposes.
Clients should promptly notify AndWeSupport of any changes to access permissions or account requirements.
Fees and Payment
Service fees, setup or onboarding fees, payment schedules, and other applicable charges will be stated in the applicable pricing plan, proposal, invoice, or service agreement.
Additional work outside the agreed scope may result in additional charges when approved by the client.
AndWeSupport may suspend services for unpaid amounts in accordance with the applicable agreement.
Working Hours and Service Schedule
Working hours, breaks, availability, response times, and support coverage will be determined by the applicable service plan or written agreement.
Service delivery may be affected by public holidays, client delays, third-party outages, or circumstances beyond AndWeSupport’s reasonable control.
Cancellation and Termination
Cancellation and termination will follow the terms of the applicable service agreement.
Outstanding fees for services already provided remain payable.
AndWeSupport may suspend or terminate services for material breach, non-payment, unlawful instructions, or significant security or compliance concerns.
Confidentiality and Data
AndWeSupport will treat non-public client business information as confidential and use it only as reasonably necessary to provide the agreed services.
Client information will be handled in accordance with applicable agreements and the AndWeSupport Privacy Policy.
Intellectual Property
The client retains ownership of materials, trademarks, documents, data, and other intellectual property supplied by the client.
Third-party software, platforms, tools, templates, and content remain subject to their respective owners’ terms and licenses.
Ownership of materials specifically created by AndWeSupport will be determined by the applicable written agreement.
Third-Party Services and Limitations
AndWeSupport may work with third-party platforms as part of providing services but does not control their availability, functionality, security, or performance.
AndWeSupport does not guarantee specific business results, revenue, sales, cost savings, rankings, or conversions unless expressly agreed in writing.
Liability and Force Majeure
To the extent permitted by law, AndWeSupport will not be liable for indirect or consequential losses resulting from third-party services, client actions, inaccurate information, technical failures, or circumstances beyond its reasonable control.
AndWeSupport will not be responsible for delays caused by events outside its reasonable control, including major technical failures, outages, natural disasters, government actions, or widespread cybersecurity incidents.
Changes and Contact
AndWeSupport may update these Terms from time to time. The latest version will be published on this page with the updated effective date.
For questions regarding these Terms or your service agreement, contact AndWeSupport through the website.
By E-Mail: [email protected]
By Website: https://andwesupport.com/contact/
By Phone Number: 646.736.7474
By Address: LG – 89-95, Lower Ground, Jtm Mall, Model Town, Jagatpura, Jaipur, Rajasthan 302017
