Terms and Conditions
General Terms of Work, Responsibilities of the Client and Liabilities
Terms and Conditions of And We Support
The provision of site content such as multimedia and text is entirely the client’s responsibility. Such information must be provided to And We Support before commencing the work.
Data backup is entirely the responsibility of the client. And We Support is not responsible for any loss of content due to any reason or circumstance.
And We Support would not be contractually responsible for any graphics, artwork, data entry, or order management related to the project unless it is expressed specifically, paid for, and agreed upon by both the client and AndWeSupport.
The above-specified materials will remain the property of And We Support. This is even though it is developed by AndWeSupport or supplied by the customer, the exception being a modification in agreement that is specifically agreed upon
And We Support will do its best to adhere to all deadlines. However, it will not be responsible for a missed deadline due to circumstances beyond its control. These include but are not limited to issues with deployment, third-party support, occurrence of bottlenecks, communication delays, resource unavailability, and other similar situations.
And We Support allows clients to review the content and appearance of work that is done during the project execution and also after completion. We provide a seven-day window by which the client can return for revisions, failing which we will automatically consider that it has been approved and accepted.
Copyright to logos, files, and data supplied by the client will be owned by the client and the client will grant AndWeSupport the authority to modify and use them. Obtaining relevant copyrights of any third-party material will be the client’s responsibility. The responsibility of granting AndWeSupport the copyright permissions also lies with the client. AndWeSupport is insulated from any claims that arise from the materials provided by the client. This could be as a result of improper copyright permissions or negligence by the client. We consider the contract a guarantee that the client has taken care of these issues. AndWeSupport reserves the right to ask for evidence that expresses the authority and permission.
AndWeSupport does not assume responsibility for any changes caused by the client or a third party. These could include but would not be limited to deletions, modifications, or additions. However, AndWeSupport could be willing to rectify these for an additional charge.
Payment Conditions
We accept cheques, bank transfers, and cash; however, we could decline payment in any of these forms and this is a right that we reserve. We also reserve the right to take back any of these payment methods and to change the pricing at any given point without any prior notice.
A cancellation fee could be charged if the client cancels or discontinues the project midway. This fee could be by the state of the project at the point of discontinuance or cancellation
Legal action will be initiated in case there is a nonpayment of overdue amount or cancellation fees.
We have a “modification management” process in place where the additional work that is beyond the scope of the original project is billed. Additional work after wireframe signoff would attract an increase in charge and an extension of the deadline.
And We Support usually conforms to the project budget but certain add-ons or enhancements may attract additional fees, which would be communicated to the client in advance.
After the approval, any tweak or rework is considered an add-on and is charged separately.
All payments are to be made by the due date without any discounts, debt settlement, or deductions.
Liability Limitations
And We Support exercises reasonable precautions and skills while executing the project. Having said this, we exclude ourselves from any representations, keeping us away from any express or implied warranty in terms of the correctness, quality, timeliness, or accuracy of the service.
AndWeSupport excludes its employees, contractors, and itself from the following: Any or all liability due to omissions, time, any negligence, etc., that can damage the functioning of the website. This exclusion of liability also includes damage to artwork, content, or data provided by the client. The losses could be due to negligence or any other reason.
Excluding personal injury or death as a result of omissions or negligence, AndWeSupport shall not be held responsible for any damages that arise from the tort, contract, or otherwise. The damages could be a loss or reduction in profit or any claims made by third parties.
We do not hold ourselves responsible for the performance of third parties and we shall not be held responsible for their inefficiencies
Delivery and Approvals
The work is usually divided into various stages and the work commencement on the next stage only begins once the payment for the completed stage is made as per the agreement.
On completion of the project, the developed website would be uploaded to the customer end of our website for approval. The website is transferred to the destination server after approval. However, we reserve the right to delay this transfer until the full realization of payment is done.
All the material and codes developed will be transferred to the client upon completion and the ownership is only transferred to the client post full payment.
And We Support holds the right to publish the completed projects for reference to generate new customers. If the client wishes to prevent such usage, we must be informed well in advance and appropriate approvals shall be obtained.
Timescale
We put in our full efforts to complete the project on time. We begin the work on clients’ projects only after receiving the agreed-upon deposit which could be anywhere between 30 to 50% of the agreed price. However, the timelines may need to be extended depending on factors that are beyond And We Support control.
Jurisdiction
All the terms shall be interpreted and governed as per the Indian law. All parties irrevocably consent that Indian courts would have the exclusive jurisdiction towards settling disputes that originate from, in connection, or under the terms and conditions listed here. You confirm the acceptance of these terms and conditions when you place an order with us.
Severability
In case any one or more of the points in the terms and conditions delineated here is deemed illegal, invalid, or unenforceable, the rest of the points will remain unimpaired and the order and/or agreement will not be held void for this particular reason. The point in question would be replaced by one that comes close to the intent expressed in it.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By E-Mail: [email protected]
By Website: https://andwesupport.com/contact/
By Phone Number: 646.736.7474
By Address: LG – 89-95, Lower Ground, Jtm Mall, Model Town, Jagatpura, Jaipur, Rajasthan 302017
